Last updated: May 2025
1.1 These General Terms and Conditions (GTC) apply to all contracts and services between Kaan Sen — Private Jeweller, Hildastraße 21, 74855 Haßmersheim, Germany (hereinafter "Provider") and customers in connection with the manufacture and sale of bespoke diamond jewellery.
1.2 Deviating terms and conditions of the customer shall not be recognised unless the Provider expressly agrees to them in writing.
2.1 The Provider manufactures bespoke jewellery pieces, in particular diamond jewellery, according to individual customer wishes. The exact specifications (design, materials, dimensions) are agreed in advance during a consultation.
2.2 Production is carried out in collaboration with an overseas partner. The customer will be informed of the final details before production begins and must confirm these in writing.
3.1 All prices are stated in euros (€) and are total prices unless otherwise agreed. As the Provider operates as a small business pursuant to § 19 UStG (German VAT Act), no VAT is charged.
3.2 A deposit of 50% of the total price is due upon order confirmation. The remaining balance is due before delivery.
3.3 Payments are to be made by bank transfer to the account notified by the Provider, or by advance payment.
4.1 The delivery time is generally 4–8 weeks after design approval, depending on the complexity and production by the overseas partner.
4.2 Shipping is at the customer's cost and risk. The Provider recommends insured shipping.
5.1 As the products are bespoke items, there is no statutory right of withdrawal pursuant to § 312g para. 2 no. 1 BGB (German Civil Code).
5.2 Cancellation is possible until written design approval, whereby a cancellation fee of 20% of the deposit may apply.
6.1 The goods remain the property of the Provider until payment is made in full.
7.1 The Provider is liable for defects in accordance with statutory provisions. Defects must be reported in writing within 14 days of receipt.
7.2 The Provider accepts no liability for damage caused by improper use or external influences.
7.3 The Provider's liability is limited to intent and gross negligence, unless mandatory statutory provisions provide otherwise.
8.1 Customer data is stored exclusively for the purpose of contract processing and is not passed on to third parties unless there is a statutory obligation to do so.
8.2 Further information can be found in our Privacy Policy.
9.1 Amendments to these GTC must be made in writing.
9.2 Should any provision of these GTC be invalid, the validity of the remaining provisions shall not be affected.
9.3 The place of jurisdiction is Haßmersheim, insofar as permitted by law. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
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